Phone, voice & fax features
Status: Available
ChronosCodex includes a full business phone system built into your CRM — make and take calls right in the browser, with every call, text, and fax tied to the household it belongs to.
Softphone & business numbers
A built-in softphone lets you place and receive calls from inside ChronosCodex — no separate phone app. Paid plans include a business phone number in the area code you choose at signup, and you can add extra numbers for about $5/month each. Inbound calls pop the matching household so you have the full history in front of you.
Minutes & usage credits
Each plan includes a monthly allowance of calling minutes. When you go beyond the allowance, calls draw from your prepaid Chronos Credits wallet at a simple per-minute rate (rounded up to the minute). You top up the wallet whenever you like and only pay for what you use.
Recording & transcripts
Calls can be recorded and stored on the household timeline. On the Agency and Brokerage plans, recordings are automatically transcribed with speaker labels, so you can search and review conversations without replaying audio.
AI receptionist
An AI receptionist answers calls in your preferred language, takes a message, and forwards or alerts your team — so after-hours and overflow calls still become leads, not voicemails. Voice usage is billed at a simple $0.30/minute standard rate. Professional, Agency, and Brokerage include $10/mo of credit, applied first. Agency and Brokerage have no setup cost and also get a discounted $0.15/minute rate for their first 100 minutes each month once the credit is used. Free, Solo, and Professional can add it for a one-time $50 setup fee, customized to your workflow, plus an active Chronos phone line ($5/month) to keep the number live. We configure the IVR, welcome messages, and AI secretary workflow for you.
Fax
Every plan includes a number of outgoing faxes per month through a shared line. Paid plans can run two-way fax on their own dedicated fax number, with usage billed on delivery.
SMS & texting
Two-way SMS, scheduled campaigns, and auto-replies are built in, with compliance guardrails: daily caps, do-not-text enforcement, and a velocity breaker. Campaign sending windows are enforced for bulk SMS (8:00 AM–6:00 PM ET); always follow TCPA quiet-hours rules for your outreach. See SMS automation for details.
Frequently asked questions
Do I get a business phone number?
Yes. Paid plans include a business number in the area code you choose; you can add extra numbers for about $5/month each. Calls and texts run through the in-CRM softphone.
How are minutes billed?
Plans include a monthly allowance of calling minutes. Beyond the allowance, usage is drawn from your prepaid Chronos Credits wallet at a simple per-minute rate, rounded up to the minute.
Are calls recorded and transcribed?
Calls can be recorded and appear on the household timeline. Automatic transcripts (with speaker labels) are included on the Agency and Brokerage plans.
What does the AI receptionist do?
An AI receptionist can answer calls, take a message, and forward to your team in your preferred language, so you never miss a lead. Voice usage is billed at $0.30/min standard. Professional, Agency, and Brokerage include $10/mo of credit, applied first. Agency and Brokerage have no setup cost and also get a discounted $0.15/min rate for their first 100 minutes each month once the credit is used. Free, Solo, and Professional can add it for a one-time $50 setup fee plus an active Chronos phone line ($5/mo); Chronos configures the IVR, welcome messages, and AI secretary workflow for you.
Can I send and receive faxes?
Yes. Every plan includes a number of outgoing faxes per month via a shared line; paid plans can have two-way fax on their own fax number.